Shipping
We ship via lettermail with Canada Post for $5. Lettermail is NOT tracked. You may opt for tracked shipping at checkout. Prices vary depending on location/province.
Local customers in Cornwall, ON can choose “local delivery” at checkout.
We now ship to the USA! Small Air Packets are untracked for $10. Customers may opt for tracked shipping for $14 which includes insurance coverage. For more information see our Frequently Asked Questions page.
*Please note that any “bulk” orders may incur extra shipping costs.
Returns and Exchanges
Returns
We do not offer refunds. If your item is defective, please refer to “Exchanges”.
Exchanges
If your product is defective (i.e., broken, peeling, etc.) we are happy to exchange it for an item of equal value and to ship the new one free of charge (Canada Only). Please contact us with your order number and we will be happy to assist you.
*Please provide a photo of the defect and your exchange will be processed promptly!
Exchanges for US customers are accepted, however, the customer must pay the shipping costs.